Well, Well, Well…
Guess which telecommunications giant pissed me off again, today.
After much thought, I decided to keep my word to the rude indian asshole who called the other day – the one I told I’d pay on thursday, I just didn’t know how much – which demanded absolutes from me. I crunched numbers and decided I could afford both my rent and my Bell, leaving Rogers – and a couple of nutritious meals – to who knows when.
As it is, this morning there was a thunderstorm. Not as severe as my Weather Channel app claimed, since half an hour later the sun was shining and I embarked on a trip to the bank. But yet, thunder rolled, to an extent.
I’m at the bank, and I “joke” to the chinese lady who told me she could help me that I want to get rid of this bill, because I’m sick and tired of these people annoying me every day. I walk out of the bank, my wallet feeling much lighter (half my vacation pay was disposed of there – the other half had gone towards paying my sister).
I had originally considered splitting whatever I had half-and-half between Rogers and Bell, but in the end I said “fuck it, might as well get one service paid in full, and thus reconnected”.
Also, my coffee machine had recently died on me, so it was time to replace it. I went this whole week without caffeine, and believe me, it sucked. And, while I was there, why not go to the supermarket and buy some groceries? Nobody would believe me, but I only walked out with shit from the produce section. Not even myself.
I get home, and the first thing I do is grab the phone. It’s not enough to make your payments, you have to notify the fuckers too. By notifying them, you have a 50%-50% chance of them reconnecting your service in the next 24 hours. And here I was, thinking computers automated everything. Fuckers.
Well, I click the “talk” button on my phone, and am greeted with silence. “Well, gee”, I said to myself. “This is odd”. I checked the cables, and the connections, everything was fine. Even my modem worked, as much as loading a Bell splash page reminding me I had not yet made a payment (if only you knew, you cocksuckers!). It was the phone line. Something had gone ‘tits up’.
I went to my upstairs neighbor. Maybe lightning had struck some terminal or something. Nope. He said he did have service. He offered his phone to me, in case I wanted to report it. I, being the idiot I am, declined his offer, exclaiming that surely I could report my phone problem, and while I was at it, my payment, to Bell.ca, their stupid website. The internet, and all that.
It was at this point that my buddy JM reported to me that Michael Jackson had died. I spent the next half-hour hitting F5 on all the news pages I could think of, until it was confirmed by MSNBC, CNN, Fox News, AP and Reuters. Funny how one makes a big deal out of celebrities dying. Plus, Farrah Fawcett had died earlier in the day.
After the “Breaking News”, I logged on to Bell’s god-awful website. Clicked on “Support”, and went to the “no dial tone” link. Do you think it offered solutions? Troubleshooting, at best, was limited to “check to see if our phone is on”. After that, BUY OUR INSURANCE! Fuckers. They surprise even ME every day.
So, I did what any rational human being would do. I went upstairs and asked my neighbor/landlord: “Um, can I borrow your phone after all? Their shitty website offers no assistance whatsoever”. As if this was “Breaking News” as well.
I dial 6-1-1, Bell’s idea of a hotline. And oh my god. I hate automated services. But at least Rogers’ “Melanie” offers the option to either talk like an idiot to a machine, or “press 1″. These clowns? No, they just stumbled upon the technology and thought the world would be mystified. So I’m 50 fucking feet from other human beings, only divided BY THE FUCKING CEILING, vocalizing ideas to this stupid machine. And of course, much to my fucking delight, it can’t even understand concepts like “YES”. It replies three times with “I’m sorry, I didn’t get that…” and proceeds to repeat the four fucking options.
Lucky for me there weere no babies or puppies around, because I would have kicked them, in anger. Finally, this fucking thing gets my message, and decides to tell me “this call may be recorded or monitored for quality purposes”. And after that, a busy signal.
And here’s your fucking dork, listening to a busy signal for over a minute – and then, nothing. The call was ended.
Ha! I went through the same thing not once, but twice. That’s how commited I am to both contacting Bell and being an idiot.
After the second time, I said “fuck it”. I’ll just report my payment, then, since I’ve got my neighbor’s phone and everything. I dial the number that appears on their splash screen, 1-866-439-7874. Hey, I want to know what’s going on! And, report my payment, since it was quite the sacrifice for me.
And you know what? I’m greeted by a fucking recording saying their hours of operation are from…. I don’t know, I just hung up. The only reason I didn’t smash the fucking phone into the wall was because, well, it wasn’t mine. Had it been my phone – which, remember, I couldn’t use), there’d be a phone-shaped hole connecting my apartment to the next-door neighbor’s.
I went back and returned the phone. Yet, stubborn like a mule, I thought Bell.ca, the website, would somehow help me out.
“Of course!”, I remembered. Once I sign up to “My Bell”, that will come in handy!
The half an hour it took to retrieve my username, my password, and even the email account I had signed up with almost broke my synapses. Finally, through the “change your password” thingie, I was able to log on. This, having to change – yet again – my password.
I searched for ages for the “notify Bell of a payment” option. Finally, I just looked it up on the “search” field.
“Log on to Bell.ca, and look for this on the upper right hand corner”, the instructions read. Of course, half an hour later I found out the “notify” thing was on the upper LEFT hand corner. Even their website designers are lacking in mental abilities.
I finally click on the button, and I see this.

No explanation, no nothing. of course, I can’t call 1-800-477-9205, because I DON’T HAVE A FUCKING PHONE and I’m not one to be pestering the neighbor all day.
I swear to god, as soon as I can, I’m cancelling this shit for good.
The Iceberg