So, last monday I got a call from Rogers, regarding my account. Because, well, I hadn’t paid since december. Stupid economy, and all. I told the nice lady I had already entered an agreement since May in which I had until July 26th to pay five hundred and seventy-odd dollars. “Nevermind”, she said, upon realizing I was speaking the truth, and hung up. “I will be paying this thursday”, I mentioned.
She said “Yes, well, you still have until the 26th”, to which I replied “I’d much rather get this out of the way”. We parted rather amicably. In fact, her last words were “if you pay on thursday, we’ll have you reconnected by monday, at the latest”.
Have a good day, and all, too.
So, when I received my vacation pay from work, I could have gone with the heart, said “fuck it”, packed a suitcase and gone back home. Still, I had to think with the brain. “Why don’t you rid yourself of debt, instead?”. And that is exactly what I did. I had already caught up on my rent, my Bell thingies, paid off my Zellers credit card… the last bastion between me and a debt-free life was Rogers.
Last thursday, I kept my promise and visited the nearby Rogers Video store. I waited until monday, as a good little boy. Nothing. Tuesday night, after work, nothing. Today, I decided to give them a piece of my mind.
“Herro”, she answered. Not really, but she did have an asian accent, and I love me my stereotypes. She was a bitch. A cunt. A rude assholish idiot from the credit and billing department. “I paid what I was told to, and my service hasn’t been reconnected”, I explained. “Werr, sir, you have to pay one hundred and eighty four dorrars“. “No”, i explained. “I was promised if I paid what I paid my service would be reconnected”.
Se replied with “Oh, I’m an idiot, let me transfer you to somebody else”. Five minutes of one of Mozart’s sonatas later, some guy picked up.
“Repeat unto me all of your personal info”, he said in my imagination, “because our automated service, while technologically impressive, can’t keep track of a single file account”. So, I did. “Oops, sorry”, the idiot said. “I’m an imbecile and can do nothing to help you. Sorry, but our princess is in another castle”. So he transfered me back to the credit and billing services department, where I got a hold of this “Ryan” dude.
Ryan tells me I’m fucked, as have all the idiots before him. As I had explained, I had been lied to, and would have no more of this. I wanted to cancel. Ryan, at first, gave the same speech as all the others. “Ha! Ha! You gave us 580 dollars and you’re still fucked!”. He wanted me to pay another 140 dollars, just for the privilege of cancelling my cell phone service (another 400-odd quid). I hung up, pissed. Fuming.
In my rage, I nearly smashed my iPhone against the oven door. Just as I held it over my head, in an effort to gain maximum force, it started vibrating in my hand. “Is it pleading for mercy?”, I thought. Realizing inanimate objects don’t plea for mercy, I realized it was ringing. By the time I tried to answer it, the call had been lost. It apeared to be from a blocked number, but still, it was strange I had even received a call.
30 seconds later, my home phone rings. I answer.
“Hey, buddy!”, the voice says. “This is Ryan, we just talked about your Rogers account”. In his non-chalant, unprofessional demeanor (not that there’s anything wrong with a guy acting “fresh”, mind you – it beats the monotony, at least), he said ”Listen, um, I was wrong, I just noticed there is a note on your profile saying you had made an agreement in May, and you already paid that”.
“Well, duh”, I thought, but I kept listening.
“You know what? I apologize for not doing my work properly, I messed up. I reconnected your service, just turn your phone off for about a minute, turn it back on, and you should have no problems. Your next bill is due on the 19th, but if you can make your payment by august I don’t see there being any problems. Again, I appreciate your time and I apologize for my mistake”.
Oh, between my first dialogue with Ryan and his announcement that I had service, at least 30 minutes went by. He did apologize for the wait, every ten or so minutes, but at the same time, I developed a fascination with jazz music.
Well, thanks to Ryan, a.k.a. somebody with a fucking brain, I have my cell phone service up and running. I just turned the thing on, and indeed, it shows my 3G icon. Yeah Ryan!
So, if the call had ended with the asian lady, or the other prick, I’d be cancelling my account. But thanks to Ryan, I guess I’ll stick to my Rogers account after all. I hope some Rogers big wig reads this and takes appropriate measures. Give the guy a bonus, at least.
So yey! I got my iPhone running now.
The Iceberg.
Posted by The Iceberg 
Posted by The Iceberg 



















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